Customer Support Services

E-mail Support

MBims can analyze your current and projected e-mail support traffic in order to make sure every valuable customer correspondence is handled quickly and efficiently. Before your new product or marketing campaign launches, our Customer Support Service Team can work with your internal technology, marketing, sales, and business development team to forecast your support needs. If needed, we can provide lead response correspondence, live lead qualification, online lead capture chat, and lead management services to ensure your lead generation, lead capture, and email response programs work optimally to drive new sales.

Online Support

MBims can provide support professionals to communicate with your website visitors through chat based support products. We understand the intricate communication skills necessary to communicate with users, visitors and potential clients via online chat. Our support professionals are experts at communicating technical and product knowledge, customer support, and sales Q&A.